Ice machine repair · Tulsa, OK
Scotsman is known for nugget ice, the soft, chewable kind, and builds cube and flake machines too. Colby repairs Scotsman undercounter ice makers in Tulsa.
The trouble chart
| If your… | It’s usually… | Colby checks |
|---|---|---|
| Scotsman undercounter ice makers | Not dropping ice, a whirring or winding noise, or a puddle under the unit | The gear motor, the water seal, the drain |
| Scotsman nugget ice machines | Grinding or squealing, soft wet ice, or water around the base | The auger, bearings, gear motor, water seal |
| Scotsman cube machines | Slow production, thin cubes, or ice that won’t release from the plate | Scale, the water pump, harvest controls |
| Scotsman flake ice machines | Ice stops feeding into the bin, or the machine runs and makes none | The auger drive, water supply, bin control |
What usually causes it
Scotsman’s nugget and flake machines make ice with an auger, a screw turning inside a freezing cylinder and driven by a gear motor. At the bottom, a water seal keeps water out of the drive. When that seal wears, it leaks, and if water reaches the gears, they start to whir, grind and wear out.
Colby replaces the seal and, if the gears are damaged, the gear case too.
The Scotsman on this site was an undercounter ice maker that wasn’t dropping its ice properly, kept making a whirring, winding sound, and left small puddles. The fix was a new gear case and water seal.
Those three symptoms together are a strong hint that the drive and the seal need attention.
Nugget ice is soft because it’s compressed flake ice, and the machine has narrow passages where minerals collect. Scale makes the auger work harder, which is hard on the gears and bearings.
Colby descales and sanitizes the machine as part of the repair when it needs it.
An undercounter Scotsman has to get rid of melt water, either by gravity to a floor drain or with a small drain pump. A clogged drain line or a failed pump leaves water under the unit even when the ice side is fine.
He checks the drain line and pump before blaming the ice maker itself.
Ice machines are less common than fridges, and not every repair company takes them on. Colby does: he has replaced the gear case and water seal on a Scotsman undercounter unit in Tulsa, and he answers your call or text himself. CJ Appliance Repair is an independent repair company, not affiliated with Scotsman.
Before you call
The model and serial number tell Colby exactly which parts your appliance takes. Here’s where to look.
Questions
AYes, including undercounter models. A grinding or whirring noise along with a leak usually points to the water seal and the gear motor.
AOn an auger machine that’s often the drive struggling, from wear or from water in the gears. Turn it off to spare the motor and call Colby.
AYes. There’s a diagnostic fee for the visit, and if you have Colby do the repair, the diagnostic fee is waived.
AMost appointments are within 48 hours, many within 24, and often the same day. Call or text and Colby will give you the soonest time he has.
Rather type it out?
Tell us what's wrong and how to reach you. Colby will call or text you back.
