Washer repair · Tulsa, OK

Washer not draining?

The cycle ends with a tub full of water and soaked clothes. A sock, a coin or a kinked hose is behind a lot of these.

Colby answers his own phone
Most visits within 48 hours, often same day
Diagnostic fee waived when he does the repair

Before you call

Try these first

Clean the drain pump filterMost front-loaders have a small door at the bottom front with a filter behind it, and the manual shows how to clean it. Socks, coins and hair ties end up there.
Check the drain hoseUnplug the washer, ease it out, and look at the hose behind it. A kink from pushing the washer back against the wall is common.
Watch the standpipe or sinkIf water backs up out of the standpipe or the laundry sink while the washer drains, the house drain is clogged, not the washer.
Run a drain and spin cycleChoose “drain and spin” or “spin only”. If it drains then, a setting or a mid-cycle stop may be to blame; if it doesn’t, note whether you hear the pump.
Make sure the lid or door latchesSome washers won’t drain, and most won’t spin, until the lid switch or door lock says it’s shut. Close it firmly and listen for the lock.

Unplug the washer first. A full front-loader lets out a lot of water when the filter opens, so have towels and a shallow pan ready.

What usually causes it

What usually stops the drain

01

A clogged drain pump filter or coin trap Most common

Small things from pockets and loose socks get pulled toward the pump and stop there. On front-loaders the filter is behind a small door; on top-loaders that have a trap, it’s usually inside, behind a panel.

Colby clears the filter or trap and checks the pump’s blades for damage.

02

A kinked or blocked drain hose

The hose can fold behind the washer, or lint and gunk can build up inside it over the years. Either way, the pump can’t push water past it.

He checks the hose from the washer to the drain, and clears or replaces it.

03

A failed drain pump

A hum with no water moving, or silence when it should be draining, can mean the pump has seized or burned out. A broken blade inside makes it run without pumping.

He tests the pump and replaces it when it’s failed.

04

The lid switch or door lock Some models

On some washers, the pump won’t run until the control knows the lid or door is shut. A broken switch or lock can stop the cycle with water still in the tub.

He tests the switch or lock and replaces it if it isn’t signalling.

05

The water level sensor or control

The washer senses its water level through a pressure switch and a small hose. If that switch or the control board fails, the washer may never call for the drain.

He checks the sensor, its hose and the board once the simpler causes are ruled out.

From the repair tags · what his customers say

Appliance repair reviews from Tulsa

All reviews

Tag 001★★★★★

Fantastic service!! Showed up earlier than expected, did not leave until our washer was fixed and left everything clean!

Mannalis BlumerTulsa, OK · 2019

Tag 002★★★★★

CJ Appliance Repair responded in a timely manner, were friendly, efficient and most importantly properly repaired my washing machine. I highly recommend CJ Appliance Repair!

Lisa BaylessTulsa, OK · 2018

Tag 003★★★★★

Called CJ, he had a tech to my house within and hour. The tech was very polite and was able to diagnose and repair my washer within an hour or so. Very pleased with the service. Oh yeah, important part; they are priced reasonably as well!!!

Jake TuckerTulsa, OK · 2018

Washer not draining: questions people ask

Q

How do I get the water out before Colby comes?

AOn many front-loaders, a small hose beside the drain filter lets you empty the tub into a pan, a little at a time. On a top-loader, bail it out with a bucket. Unplug it first either way.

Q

Can too much soap stop a washer draining?

AYes. Too many suds, or regular detergent in a high-efficiency washer, can slow the drain and set off a suds error. Use HE detergent and measure it.

Q

Do you charge to come out?

AYes. There’s a diagnostic fee for the visit, and if you have Colby do the repair, the diagnostic fee is waived.

Q

How soon can you come?

AMost appointments are within 48 hours, many within 24, and often the same day. Call or text and Colby will give you the soonest time he has.

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